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# Sunday, 21 May 2006

Warning: Emotional outburst follows

So here I am, working on the latest and greatest version of Microsoft's flagship messaging and collaboration application (read: the antiquated Outlook 2003 and its bug-riddled back-end). I've switched back to Outlook after over a year of using the generally excellent Thunderbird. It's driving me insane.

For starters, despite the fact that Microsoft has had years to perfect the multilingual - bidirectional text, in particular - support in its applications, Outlook still suffers from what - in a new product - would be considered amusing issues that a hotfix will come out for in a couple of days. Over three years after its release Outlook still manages to completely mangle plain-text e-mails. Take a normal, Engilsh plain-text e-mail and try to reply to it. At times (I still haven't been able to find a pattern), although the e-mail is displayed just fine, replying to it causes the bidi heuristic engine built into Outlook to decide that this is a right-to-left e-mail, and the reply is prepared accordingly (quoted lines included). This wouldn't be such an issue if there was any way at all to change the reading order without completely mangling the text (Ctrl+A, Ctrl+Left Shift):

Original imageAfter clicking on Reply...After changing the reading order
Original e-mail (left), Outlook's reply (center) and after changing the reading order (right)

I showed this to Ilya (a friend and colleague with much experience in bidi-related issues). His best idea was to write a macro to do the low-level conversion for me. That's not really a solution; where bidi support in Thunderbird is merely missing, in Outlook it's outright broken. Thunderbird allows me to insert arbitrary HTML if I want to; in Outlook there's simply no way at all to work around this problem.

To add insult to injury, I started using IMAP when working against one of my mail servers. I was frustrated for a few days becaue the messages marked as deleted were never actually removed from the server; aside from the nuisance of seeing old messages displayed strikethrough along with fresh messages (which can easily be filtered out), I simply could not figure out how to purge the deleted messages. The most obvious option, "Process Marked Headers", was completely useless; nor was "IMAP Folders..." of any help. This has got to be the first time I ever actually used Office's help - a fact I would normally attribute to a fundamentally impressive UI - only to find that the option resides under "Edit->Purge Deleted Messages." Obscure location? I thought so too. But at least the option is there.

Sunday, 21 May 2006 17:37:06 (Jerusalem Standard Time, UTC+02:00)  #    -
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