Scenario: a couple friends and I want to go on vacation. So we go to a local travel agency's website and order a bunch of flight tickets. I give my credit card information, and a few seconds later I get a "transaction complete" notice and merrily call my friends to let them know that the deal is sealed.
Half an hour later, I get a phone call from said company. Oh they're so very sorry, but actually the flight is booked and they can't give me my tickets. Instead they offer a cheaper flight which either leaves or returns at a different time, or a much more expensive ($90 per person) flight instead of the one we were interested in. Bait and switch? Who knows, but working under the assumption that their ass is covered I took the liberty of examining their terms of service page (warning: Hebrew) and managed to find some very interesting bits (my own translation):
Aside from being seriously pissed off at having my vacation ruined before it even started, it really annoys me that the various travel agencies in Israel are perfectly OK with screwing their customers over. The fact that it's legal (and maybe it damn well shouldn't be. Doesn't this fall under the definition of "false advertising?") doesn't make it any more reasonable. I hope the situation isn't quite as bad elsewhere.
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